IdentityMine

Valorem Consulting

Cohort Analysis and Maximizing Investment

| Tags: Kim Logan, Research, Strategy, Tips, UX

So you’ve already created your value stream map with the purpose of capturing the customer journey as well as defining which specific activities add value. This is a very important step, as a negative or bad experience at any point in the stream can result in customer dissatisfaction, loss of revenue, undermining of your value… Read more »

10 Steps for Awesome Speech Recognition User Interface Design: Part 1

| Tags: Design, Developers, Kinect for Windows, Strategy, Tips, UX

Speech Recognition is one of the most important new features and technologies that needs to be considered when focusing on user-centered design. Voice/speech recognition is now mainstream and ranges from frustrating experiences (tried navigating a credit card “customer service” phone tree lately?) to incredibly helpful (have you tried the Kinect’s voice recognition yet?) Well-designed user… Read more »

Cocktail Techie Term: Affective Interaction Design

| Tags: Cocktail Term of the Week, Design, Strategy, Tips, UX

When performing interaction design, it is vitally important for designers to be aware of key elements within their interfaces and designs that influence emotions in users. Interaction design, often shortened to IxD, is the practice of designing interactive digital products, environments, systems, and services.  It is heavily focused on satisfying the needs and desires of… Read more »

10 Design Challenges of the Mobile Web – Part 2

| Tags: Design, Mobile, Mobile Commerce, Research, Smartphone, Strategy, Tips, UX

Is this year ‘the year of mobile’? Every year, for the last five years, you’ll find that the answer is the same: YES. According to Smashing Magazine, some of the considerations that apply to mobile web are similar to designing desktop websites — with some additional mobile-only considerations that go hand-in-hand with small screens, device… Read more »

How to get 40% of your customers to spend more

| Tags: Design, Research, Tips, UX

Who wouldn’t want to increase customer spending? A new survey from Oracle points to the importance of customers having positive experiences while shopping online, demonstrating that price alone is not the key to beating the competition. Getting the basics of customer services standard pays off more than “service extras”. In a survey of over 1,400… Read more »

Design Research for Innovation

| Tags: Press Release, Tips

When a company has an existing product or service, it typically has research techniques and methodologies to gather and analyze information to start planning for future improvements. Collecting data and analyzing existing users through market research tools and surveys, as well as focus groups, will yield informative data to improve existing designs. However, if you… Read more »

Simple Tips: Application Image Processing

| Tags: Evan Lang, Tips

A lot of people are familiar with the WriteableBitmapEx project on Codeplex. I got an opportunity to use it in a recent project of mine, and although many of its functions are very helpful, I noticed a couple common image processing functions it was missing. It supports resizable blits (with bilinear filtering), flips, and rotates,… Read more »